A little help along the way

Stuck on something?

Here are answers to a few common questions. If something still isn’t right, get in touch.

Contact support

Include your device model, iOS version, game version and a short description of what happened. A screenshot can help. Please don’t send passwords or payment details.

How do I restore Remove Ads?

Open Settings in the game and choose Restore purchases. Use the Apple Account that originally bought Remove Ads. Restoring checks your existing purchase; it doesn’t buy it again or request a refund.

Where is my personal best saved?

Your bests and recent progress are saved on your device. They work without Game Center. Deleting the app can remove local progress. Restoring a purchase restores Remove Ads, not your run history.

How do I change advertising consent?

Open Settings → Privacy choices. When Google has a privacy form available for your device, you can review your choices there. See our privacy policy for more information.

Why can’t I see a leaderboard?

Game Center requires an Apple account, a connection and an available leaderboard. Some leaderboards may still be unavailable during testing. Your device keeps recording your personal bests.

How does Glide work?

Hold a direction to move. Release to slow smoothly. Your altitude and time let you work towards a faster climb.

How do I request an Apple purchase refund?

Apple handles purchase refunds. Visit reportaproblem.apple.com and sign in with the account used for your purchase.